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Frequently asked questions
What is the return policy?
At Ananntiz, customer satisfaction is our priority. However, we follow a strict Return & Refund Policy.
- Return/Exchange Eligibility
- Accepted only if product is damaged or defective.
- No returns/refunds for change of mind, wrong size/order, or dislike of product.
- Conditions
- Request must be raised within 24 hours of delivery.
- Unboxing video (without cuts/edits) is mandatory.
- Product must be unused, in original packaging, with proof of purchase.
- Refund/Exchange Process
- Valid claims: exchange or replacement money (if exchange unavailable).
- No direct monetary refunds.
- Misuse of Policy
- False claims, harassment, or misuse will be rejected.
- Fraudulent activity may lead to legal action.
- How to Apply
Email [Your Support Email] within 24 hours with:
- Order ID
- Unboxing video
- Product pictures
Our team will review and respond within 10–15 business days.
When will I get my order?
Thank you for shopping with Ananntiz! We ensure safe and timely delivery of your orders.
- Order Processing: Orders are processed within 1–2 working days (excluding Sundays & public holidays).
- Delivery Time: Estimated delivery is 5–8 working days across India.
Delays may occur due to courier issues, weather, festive rush, or local restrictions. - Tracking: Once shipped, you’ll receive a tracking ID via email/SMS to track your order.
- Note: We are not liable for delays caused by external factors, but we will always keep you updated.
📩 For queries, contact us at contact.ananntiz@gmail.com
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.